Goldy Bus — Every mile, made comfortable.

1. Cancellation Policy

We understand that travel plans can change. Goldy Bus Service allows passengers to cancel their tickets subject to the following cancellation charges:

More than 24 hours before departure: 10% of the ticket fare will be deducted as cancellation charges.
Between 12 hours and 24 hours before departure: 25% of the ticket fare will be deducted.
Between 6 hours and 12 hours before departure: 50% of the ticket fare will be deducted.
Less than 6 hours before departure: No refund will be issued (100% cancellation fee).

2. Refund Process

Refunds will be processed to the original payment method used during the booking. Please note the following regarding our refund process:

Once a cancellation is confirmed, the eligible refund amount is automatically initiated by our system.
It typically takes 5 to 7 business days for the refunded amount to reflect in your bank account or credit card statement, depending on your bank's processing times.
If you do not receive the refund within this timeframe, please contact our support team with your booking reference ID.

3. Service Cancellations by Operator

In the rare event that a bus service is cancelled by Goldy Bus Service due to operational reasons, technical faults, or natural calamities:

Passengers will be notified as early as possible.
A 100% full refund will be initiated automatically without any deduction.
Alternatively, passengers may opt to be accommodated on the next available service, subject to availability and passenger preference.

4. No-Shows and Missed Departures

If a passenger fails to board the bus at the scheduled departure time (no-show), the ticket will be considered used, and no refund will be applicable. We advise all passengers to arrive at the boarding point at least 15 minutes prior to departure.

5. Partial Cancellations

Partial cancellation of a booking (e.g., cancelling 1 seat out of a 3-seat booking) is permitted. The cancellation rules and charges outlined in Section 1 will apply only to the cancelled seats.

6. Contact Us for Support

If you need assistance with cancelling your ticket or checking the status of your refund, please reach out to our support team: